Communication Skills:Intermediate level

 

Purpose

To raise awareness of the importance of the use of effective communication skills in the healthcare setting, and how these skills can be used to improve patient care and the overall patient and family experience.

Learning Outcomes

  • Discuss the importance of good communication in the healthcare setting.
  • Explore the barriers and behaviours which promote and those which prevent effective communication.
  • List commonly used communication skills.

  • Discuss strategies for challenging communication issues e.g.  Breaking bad news; anger and dealing with difficult questions.

Audience

Registered Nurses and Midwives on all parts of the professional Register

Method

Delivery will involve presentations, discussion, group work, and role play

Cost

£105.00

Please note you will be informed in advance if there is a direct cost to you or your organisation for your attendance at this programme.




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Label Dates & Times Venue Facilitator Administrator
Tuesday 28 November 2017
(9.30 - 4.30)
Altnagelvin Area Hospital Sue Patchett
Stella McFadden
Wednesday 17 January 2018
(9.30am - 4.30pm)
Southwest Acute Hospital Sue Patchett
Briege Bradley