Personal Safety and Complaints Management within the Workplace



To update Public Health Nursing Staff in relation to managing potential aggression, personal safety and complaints within the workplace

Learning Outcomes

By the end of the session, participants will be aware of the principles that underpin:

  • Recognising and responding to conflict
  • The Trust Lone Worker and Zero Tolerance policies in relation to working in the community
  • The Trust policy for responding to complaints
  • Their responsibility to read and comply with these relevant policies and risk assessment tools within



NHSCT Public Health Nursing staff only (Band 6, 5, & 3)


Lecture, discussion and group activity



Please note you will be informed in advance if there is a direct cost to you or your organisation for your attendance at this programme.

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Label Dates & Times Venue Facilitator Administrator
NHSCT Public Health Nursing staff (Band 6, 5, & 3) Only Monday 28 January, 2019
(9.30 - 12.30)
CEC - Antrim Lyn Brennan
Glynnis Johnston